Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #13692800
Complaint Overview
Complaint ID: 13692800
Company: Bank Of America, National Association
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: Maryland
ZIP Code: 210XX
Date Received: 2025-05-23T12:00:00-05:00
Date Sent to Company: 2025-05-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Earlier this year, my husband and I were turned down for financing on a major purchase ( new car ), despite an excellent FICO score and excellent payment history. In researching the reason for the declination, I discovered that the high balance on our Bank of America credit card is reported as {$30000.00} while the credit limit is {$28000.00}. It seems this history of exceeding the credit limit hurt our application. This is actually the first time I have ever looked into the details of our credit report, as weve never had a problem before because we have not needed credit for a purchase in a very long time. I know that we have never exceeded our credit limit and in fact have never come close to maxing out a credit card. This account is over XXXX XXXX XXXX and I believe that somewhere along the line when information was being gathered or input into a new system a mistake was made. I first contacted the credit reporting companies and was told that this information came directly from the credit card company and that I must request them to change it. On XX/XX/XXXX I contacted BOA about this matter and they said they would look into it. I did not hear back by end of XXXX and called on XX/XX/XXXX, at which time I was told a letter had been sent saying that they had determined the high balance info was correct. I reported that I had not received the letter and I then asked them to provide the month and year of the high balance so I could verify it. At the time of that call, the customer service rep could not provide any details on how they researched the problem, how they determined the amount was correct, or provide me with the month and year of the high balance. I told them that I would need that info and was told it would be researched again and they would get back to me. On XX/XX/XXXX I received a letter explaining what a high balance is and telling me they completed their review of information available to them and consider the dispute resolved. They did not provide the date and month of the high balance or any other info on how they researched or why they believe the erroneous information is correct.
Frequently Asked Questions
What is Complaint #13692800 about?
Complaint #13692800 was filed against Bank Of America, National Association regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-05-23T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.