Checking or savings account -- Managing an account -- Complaint #13671672
Complaint Overview
Complaint ID: 13671672
Company: Old National Bancorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Indiana
ZIP Code: 46323
Date Received: 2025-05-22T12:00:00-05:00
Date Sent to Company: 2025-05-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I bank a Old National bank where I have three bank accounts. On XX/XX/XXXX I noticed that several large sums of money had been withdrawn from my bank account ending in XXXX and had gone into a someone else 's account without my permission. The following were the unauthorized transactions XX/XX/XXXX, {$1500.00}, XXXX XXXX, XX/XX/XXXX, {$1500.00} XXXX XXXX, XX/XX/XXXX {$870.00} XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX {$870.00} XXXX XXXX XXXXXX/XX/XXXX, {$570.00} XXXX XXXX XXXX XXXXXX/XX/XXXX {$500.00} XXXX XXXXXXXX. I filed a claim to get this money back on XX/XX/XXXX thru XXXX XXXX XXXX XXXX XXXX XXXX XXXX Indiana branch. XXXX XXXX thought the bank would honor the claim because I did no online banking on any of my accounts. The bank credited me {$1900.00} and denied the rest of the claim because they said the rest of the claim had happened outside of 60 days. However, {$4700.00} was taken from XX/XX/XXXX until XX/XX/XXXX when I reported the loss which was within 60 days. The amount that should have been refunded back to me should have been {$4700.00} and not {$1900.00}. I have copies of all the emails I sent regarding this matter. I was told later by a XXXX XXXX employee that the employees were told not to help me and this was happening to a lot of people.
Frequently Asked Questions
What is Complaint #13671672 about?
Complaint #13671672 was filed against Old National Bancorp regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-05-22T12:00:00-05:00.
How did Old National Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Old National Bancorp?
Yes, visit the Old National Bancorp company profile at readthecomplaint.com/company/old-national-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.