Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #13671343
Complaint Overview
Complaint ID: 13671343
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: California
ZIP Code: XXXXX
Date Received: 2025-05-22T12:00:00-05:00
Date Sent to Company: 2025-05-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received an e-mail in my Spam folder obviously a spoof of Bank of America. The recipients ' e-mail addresses are all with a Juno.com e-mail account. There has recently been phishing of currency in my Bank of America account. There also has been indeterminate activity with my XXXX account, of which the cash account of the individual investment account is most frequently accessed by me via Bank of America ATMs and transfers There is obviously other information attached to the e-mail, and I am Completely inable to forward the e-mail to Spam-Forward Report-accepting entities, governmental and NGO/NPO ( non-governmental/nonprofit organizations ). I have had numerous casualties, both physical and financial, concurrent to any and all processing of the " 'Death Benefits ' Inherited IRA '' account I have held with XXXX XXXX, and also estate issues in conjuction with rabid denial of any and all income-producing endeavours, including and not limited to business proposal via e-mail, OfferUp, Care.com and further, in addition to gross/obvious tampering from the Spam-producing entities. Furthermore, many of the informations relay that the problem may be of locus to the time-frame of XXXX ( XXXX ). I have much reason to believe that identity fraud is involved. In the past three ( 3 ) weeks, I had made a complaint/report of {$2.00} disappeared from my Bank of America account . I am incertain to which entity I definitively made the report ( XXXX ) ( XXXX XXXX Police, CFPB, XXXX, XXXX, XXXX, etc ). I have been trying to be more diligent about report making with suspect activity since I have access via personal device and not reliance upon public library systems for conducting such activity. The following is a hand- copy+paste of the information contained within the e-mail. : Re : [ Summary New Report ] [ Bank 0f America ] Your Account Has Been Suspension Account Quickly Verify Your Online Banking # Case-ID [ ] [ XXXX XXXXXX/XX/year> XXXX PM ] Support Notice XXXX Show less To XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX attachment View Or Download Your PDF Case ID ( XXXX ) [ Thu, XX/XX/year> XXXX PM ] Attachments can not be downloaded.Learn more App STATEMENNS- ( XXXX ) .pdf XXXX
Frequently Asked Questions
What is Complaint #13671343 about?
Complaint #13671343 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2025-05-22T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.