Credit card -- Problem with a purchase shown on your statement -- Complaint #13587562
Complaint Overview
Complaint ID: 13587562
Company: Bank Of America, National Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: North Carolina
ZIP Code: 28277
Date Received: 2025-05-17T12:00:00-05:00
Date Sent to Company: 2025-05-17T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to express my concern regarding two unauthorized transactions that occurred on my credit card on XX/XX/XXXX for the amounts of {$65.00} and {$66.00}, both made at a XXXXXXXX XXXX. I would like to point out that I live in XXXX, North Carolina, and there are no XXXX locations in this city, so I could not have made these purchases. I initially attempted to dispute the transactions through the mobile app, but my request was not approved. As a result, I contacted your customer service on XX/XX/XXXX, and I was informed that my card would be blocked and a new card would be issued. I was also given a temporary credit for the disputed amounts while the investigation was ongoing. However, on XX/XX/XXXX, I noticed that the temporary credit was removed, and I was informed that my claim had been denied. I respectfully request a reevaluation of this dispute, as I had no involvement in these transactions and believe I have been a victim of fraud. I am happy to provide any additional information or documentation needed.
Frequently Asked Questions
What is Complaint #13587562 about?
Complaint #13587562 was filed against Bank Of America, National Association regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-05-17T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.