Student loan -- Dealing with your lender or servicer -- Complaint #13580323
Complaint Overview
Complaint ID: 13580323
Company: Maximus Federal Services, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Don't agree with the fees charged
State: Michigan
ZIP Code: 48207
Date Received: 2025-05-18T12:00:00-05:00
Date Sent to Company: 2025-05-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am disputing a student loan that I was never notified about. I did not receive any documentation, billing statements, or disclosures regarding the loan amount, repayment terms, or interest rates. I recently received a bill that includes compounded interest, despite never being given the opportunity to review or respond to the debt. I contacted the loan servicer, Aidvantage, and requested verification of the debt, including the original signed agreement and payment history. As of now, I have not received a response or adequate documentation. This lack of notice and unexplained interest charges is in violation of my rights under the Truth in Lending Act ( TILA ) and the Fair Debt Collection Practices Act ( FDCPA ). I am requesting that the CFPB investigate this issue and ensure that Aidvantage provides full documentation of the debt and suspends all collection activity and interest accrual until this matter is resolved.
Frequently Asked Questions
What is Complaint #13580323 about?
Complaint #13580323 was filed against Maximus Federal Services, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-05-18T12:00:00-05:00.
How did Maximus Federal Services, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Maximus Federal Services, INC.?
Yes, visit the Maximus Federal Services, INC. company profile at readthecomplaint.com/company/maximus-federal-services-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.