Credit card -- Problem with a purchase shown on your statement -- Complaint #13580264
Complaint Overview
Complaint ID: 13580264
Company: Synchrony Financial
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 91765
Date Received: 2025-05-18T12:00:00-05:00
Date Sent to Company: 2025-05-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I purchased concert tickets on XX/XX/XXXX, {$240.00}, using my Paypal Mastercard, ending # XXXX, the concert was scheduled for XX/XX/XXXX. I received a notice from XXXX XXXX that it had been postponed. After a few months of NO communication, I wrote twice for a refund. The response was canned ; they never addressed my requests. We are now in XX/XX/XXXX, still there has been no communication of a new date of which I'm no longer interested, nor a notice of refund. I later contacted Sychrony Bank and sent a charge dispute, I did this three times, the latest dispute was sent XX/XX/XXXX. I had to call, XX/XX/XXXXXXXX for an update at which time I was told my claim was denied and that I would receive notice. Today is XX/XX/XXXX, still No notice from Sychrony Bank or a notice of my claim on their site.
Frequently Asked Questions
What is Complaint #13580264 about?
Complaint #13580264 was filed against Synchrony Financial regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-05-18T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.