Student loan -- Struggling to repay your loan -- Complaint #13579979
Complaint Overview
Complaint ID: 13579979
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-Issue: Problem with your payment plan
State: Delaware
ZIP Code: 19702
Date Received: 2025-05-18T12:00:00-05:00
Date Sent to Company: 2025-05-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
My students record were disclosed without my consent violating FERPA s strict confidentiality protections Breach of the privacy act of 1974 According to FCRA section 605b it is illegal to report anything on my credit report without my permission Please remove this negative item Thank you
Frequently Asked Questions
What is Complaint #13579979 about?
Complaint #13579979 was filed against Mohela regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2025-05-18T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.