Checking or savings account -- Closing an account -- Complaint #13564584
Complaint Overview
Complaint ID: 13564584
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: North Carolina
ZIP Code: 283XX
Date Received: 2025-05-16T12:00:00-05:00
Date Sent to Company: 2025-05-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>2025, I carried out an exchange transaction for an amount of {$3000.00} USD through a XXXX XXXX. The person with whom I made the exchange sent me the funds through three transfers via XXXX, distributed as follows : {$2000.00} {$990.00} {$310.00} I received these amounts in my bank account without noticing any irregularities, and trusting in the good faith of the counterparty, I proceeded to release the agreed funds in the exchange. However, I noticed that an amount higher than agreed upon had been sent ( {$3300.00} in total ), so I decided to return the excess {$310.00} to the same person. Subsequently, a nightmare began : the bank notified me that the transfers received had been reported as fraudulent and decided to close my account. In addition, they are charging those amounts to me, which has caused me serious harm. I have tried to contact the bank multiple times to dispute the charges and explain what happened, but I have not obtained any solution. I have been transferred from one department to another without concrete answers. In the first call I made, a representative even informed me that I could not open a dispute or be offered a solution.
Frequently Asked Questions
What is Complaint #13564584 about?
Complaint #13564584 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-05-16T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.