Credit card -- Trouble using your card -- Complaint #13475601
Complaint Overview
Complaint ID: 13475601
Company: Continental Finance Company, LLC
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Can't use card to make purchases
State: Pennsylvania
ZIP Code: 19130
Date Received: 2025-05-12T12:00:00-05:00
Date Sent to Company: 2025-05-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This company sent me an offer letter around XXXX XXXX 2025. You have to pay a {$95.00} processing Fee. However, I paid the Fee on XX/XX/XXXX. I got the card XX/XX/XXXX. I tried to register the card and it kept saying I couldn't register with no explanation given. I called the company and the Woman that I spoke to said I had to wait 48 hours to activate the card after payment. It is now 3 days later and I still dont have access to the website. The reviews all state that everyone is having the same issue. I just want my money back. There is no one you can email. When you call they tell you they dont see a payment, but I have email confirmation.
Frequently Asked Questions
What is Complaint #13475601 about?
Complaint #13475601 was filed against Continental Finance Company, LLC regarding Credit card specifically about Trouble using your card. It was received by the CFPB on 2025-05-12T12:00:00-05:00.
How did Continental Finance Company, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Continental Finance Company, LLC?
Yes, visit the Continental Finance Company, LLC company profile at readthecomplaint.com/company/continental-finance-company-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.