Prepaid card -- Unexpected or other fees -- Complaint #13455770
Complaint Overview
Complaint ID: 13455770
Company: Blackhawk Network Holdings INC.
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Unexpected or other fees
State: Connecticut
ZIP Code: 06457
Date Received: 2025-05-11T12:00:00-05:00
Date Sent to Company: 2025-05-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
So i had bought the prepaid XXXX on Thu XX/XX/2025, i saved it for a few days planning to most likely use it today for something! I registered it on XXXX XXXX XXXXXXXX, now as it was a mastercard prepaid i also bought before, i went to the site they used to use, and also is still on the back of the card! unknowingly that they changed the site, after a hour or so i figured it out and went to the correct site, which is XXXX XXXX XXXX As i went to use it today the site i went to purchase from had said i had insufficient funds, and sure enough i check the balance and it says XXXX and it was charged yesterday Sat XX/XX/2025, for a site called XXXX, all XXXX dollars were spent on that site.
Frequently Asked Questions
What is Complaint #13455770 about?
Complaint #13455770 was filed against Blackhawk Network Holdings INC. regarding Prepaid card specifically about Unexpected or other fees. It was received by the CFPB on 2025-05-11T12:00:00-05:00.
How did Blackhawk Network Holdings INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Blackhawk Network Holdings INC.?
Yes, visit the Blackhawk Network Holdings INC. company profile at readthecomplaint.com/company/blackhawk-network-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.