Checking or savings account -- Managing an account -- Complaint #13455717
Complaint Overview
Complaint ID: 13455717
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: New York
ZIP Code: 11219
Date Received: 2025-05-11T12:00:00-05:00
Date Sent to Company: 2025-05-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dear Sir, I received from my friend 5 third-party checks ( each one was approximately {$400.00}. dollars ) in XXXX, and I deposited them into my Chase checking account # XXXX. Then on XX/XX/XXXX I received a call from Chase that they need to verify all check deposits into my account recently, including checks which were issued in my name. And if I'm not getting them all the names and phone numbers, they will freeze all my funds in my bank account, including my payroll money. I tried to explain to them that I would do my best ( since we had a Holiday that week ) to contact them and ask them to be available. And they responded that they will close my account within 10 days, which they unfortunately did. I verified some of the checks, but they are giving me a very hard time going through all the checks. These checks are legit checks that I received from my friends, which they owed me. I very much appreciate that you can help me get my funds released as soon as possible. Thank you, XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #13455717 about?
Complaint #13455717 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-05-11T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.