Credit card -- Problem with a purchase shown on your statement -- Complaint #13440729
Complaint Overview
Complaint ID: 13440729
Company: Synchrony Financial
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: South Carolina
ZIP Code: 29650
Date Received: 2025-05-09T12:00:00-05:00
Date Sent to Company: 2025-06-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
I have a Synchrony Bank Sams Club credit card.It was tied to my Sams Club membership. On XX/XX/year>2025 I closed my Sams Club membership. On XXXX XXXX,2025 someone fraudulently used my card to order from Sams Club. I reported this to Synchrony Bank and closed my credit card account. After they investigated, they said I had made the purchase and charged me {$99.00}. I paid it so it would not affect my credit score. I did not authorize the purchase, did not receive the goods and I would suggest that no one use this credit card. I have heard of this happening to other customers.
Frequently Asked Questions
What is Complaint #13440729 about?
Complaint #13440729 was filed against Synchrony Financial regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-05-09T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.