Student loan -- Dealing with your lender or servicer -- Complaint #13420382
Complaint Overview
Complaint ID: 13420382
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Florida
ZIP Code: 32128
Date Received: 2025-05-08T12:00:00-05:00
Date Sent to Company: 2025-05-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
To Whom it May Concern, I am writing to inform you about the company " Mohela '' which services my federal student loans. In XX/XX/XXXX, my student loans were transitioned from Mohela to a new XXXX XXXX XXXX service platform. I was placed in a mandatory XXXX processing forbearance to make the transition happen where I could not make payments. Since then, my account has been in an involuntary forbearance in which I am unable to make payments. In XX/XX/XXXX, I applied to be moved to a different payment plan ( XXXX XXXX XXXX ). The company did not process my application at that time. I re-applied in XX/XX/XXXX and was approved for the new payment plan in XX/XX/XXXX with my first payment being due XX/XX/XXXX. I made a payment of {$100.00} in XX/XX/XXXX. In XX/XX/XXXX, I was unknowingly moved back into Forbearance with no communication from Mohela and again I am unable to make payments. I have called XXXX times to inquire about why my account has been moved back into this involuntary forbearance. The total hold time on the phone was XXXX HOURS. On XX/XX/XXXX I spoke to a customer service agent who said my loans will be moved back into repayment within XXXX days and today on XXXX there is still a forbearance on my account. I believe because I am in the " Public Service Loan Forgiveness Program '' where if you work XXXX years ( XXXX months ) in the public service sector any remaining student loan balance is forgiven, that Mohela is actively obstructing my ability to make payments. Any months in forbearance do not count toward the program. This company Mohela is mismanaging my loans and I will seek legal recourse if it is not resolved in a timely manner.
Frequently Asked Questions
What is Complaint #13420382 about?
Complaint #13420382 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-05-08T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.