Student loan -- Struggling to repay your loan -- Complaint #13398424
Complaint Overview
Complaint ID: 13398424
Company: Maximus Federal Services, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-Issue: Problem with forgiveness, cancellation, or discharge
State: Texas
ZIP Code: 76065
Date Received: 2025-05-07T12:00:00-05:00
Date Sent to Company: 2025-05-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
My personal and financial information was compromised without my authorization. the Family Educational Right and privacy act FERPA protects the confidentiality of student records. This is a clear violation of FERPA and responsibility to safeguard my information. Given the severity of the breach and resulting in compromise of my personal and financial information. I request that you immediately remove or cancel/ discharge my student loan debt in full and remove from credit report.
Frequently Asked Questions
What is Complaint #13398424 about?
Complaint #13398424 was filed against Maximus Federal Services, INC. regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2025-05-07T12:00:00-05:00.
How did Maximus Federal Services, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Maximus Federal Services, INC.?
Yes, visit the Maximus Federal Services, INC. company profile at readthecomplaint.com/company/maximus-federal-services-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.