Checking or savings account -- Managing an account -- Complaint #13375812
Complaint Overview
Complaint ID: 13375812
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: New York
ZIP Code: 11102
Date Received: 2025-05-06T12:00:00-05:00
Date Sent to Company: 2025-05-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I received report that there was an adjustment on my savings account and I was debited {$3700.00}. Reference # XXXX XXXX. I called Chase fraud department and they told me I had to go to the bank in person. I went to my local Chase in XXXX XXXX and they helped me file a claim with Chase after they made 4 calls to them. They said someone cashed a Treasury check against my account in XXXX on XX/XX/XXXX and that the Treasury check was for someone that was not even my name, it was a man 's name. I live in XXXX, not XXXX. I called to follow up with Chase on XX/XX/XXXX and XX/XX/XXXX and they are still unable to resolve. I was actually previously called by Chase on XX/XX/XXXX as someone withdrew {$400.00} on that day from an ATM in XXXX. I had not and Chase filed a claim and refunded my money and I got a new debit card and reset my pin. Little did I know on the same day the treasury check previously mentioned was cashed against my account.
Frequently Asked Questions
What is Complaint #13375812 about?
Complaint #13375812 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-05-06T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.