Prepaid card -- Problem getting a card or closing an account -- Complaint #13375785
Complaint Overview
Complaint ID: 13375785
Company: Blackhawk Network Holdings INC.
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem getting a card or closing an account
Sub-Issue: Trouble getting, activating, or registering a card
State: New York
ZIP Code: 110XX
Date Received: 2025-05-06T12:00:00-05:00
Date Sent to Company: 2025-05-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was issued a prepaid XXXX Debit card with an expiration date of XX/XX/year>. Because the physical card was expired, I could not activate it. I called XXXX to request a replacement card and was refused. My understanding is that funds will never expire even if the physical prepaid card has an expiration date.
Frequently Asked Questions
What is Complaint #13375785 about?
Complaint #13375785 was filed against Blackhawk Network Holdings INC. regarding Prepaid card specifically about Problem getting a card or closing an account. It was received by the CFPB on 2025-05-06T12:00:00-05:00.
How did Blackhawk Network Holdings INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Blackhawk Network Holdings INC.?
Yes, visit the Blackhawk Network Holdings INC. company profile at readthecomplaint.com/company/blackhawk-network-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.