Credit card -- Advertising and marketing, including promotional offers -- Complaint #13375664
Complaint Overview
Complaint ID: 13375664
Company: Suncoast Credit Union
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Confusing or misleading advertising about the credit card
State: Florida
ZIP Code: 344XX
Date Received: 2025-05-06T12:00:00-05:00
Date Sent to Company: 2025-05-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
When my credit card hit it's limit of XXXX dollars. The company closed the account and wouldn't let me pay off the over balance before the account was closed. They added on {$5000.00} dollars in interest fees and {$470.00} in court costs. And {$500.00} in attorneys fees for mailing papers for the court. They mailed it to the wrong address and closed my account without allowing me to pay the monthly amount. The interest accrued and made it unpayable on an average income. They also sold my information to numerous companies to collect my debt and steal me data. This has caused me to have identity theft from my Suncoast account with someone charging my account XXXX of dollars. They constantly call and harass me for the debt that they would not allow me to pay.
Frequently Asked Questions
What is Complaint #13375664 about?
Complaint #13375664 was filed against Suncoast Credit Union regarding Credit card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2025-05-06T12:00:00-05:00.
How did Suncoast Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Suncoast Credit Union?
Yes, visit the Suncoast Credit Union company profile at readthecomplaint.com/company/suncoast-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.