Credit card -- Problem with a purchase shown on your statement -- Complaint #13375383
Complaint Overview
Complaint ID: 13375383
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Ohio
ZIP Code: 44134
Date Received: 2025-05-06T12:00:00-05:00
Date Sent to Company: 2025-05-06T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I was apart of an elaborate scam by a company called XXXX or XXXX that affected thousands of people and millions of dollars were stolen in total. I submitted many disputes for SERVICES NOT RECEIVED. My main concern is with 7 charges of {$1900.00} each. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I submitted disputes for all charges against this merchant on XX/XX/XXXX. Citi closed my disputes on XX/XX/XXXX due to " not responding to a letter asking for more information ''. I NEVER received a letter in the mail, online, over the phone, or through the app asking for this information. I told Citi this and they said I can send in evidence and they MIGHT re-open the dispute. I submitted the evidence on XX/XX/XXXX and XXXX and Citi said they will " look into it ''. Other disputes I had against this merchant were closed in the merchant 's favor by Citi due to LIES AND FRAUD and not the reason why I submitted a dispute for. There are thousands of people being affected by this and Citi has been nothing but UNHELPFUL during the process. I would like them to actually sit down and read the EVIDENCE that I ( and thousands of others ) have been SCAMMED for thousands of dollars.
Frequently Asked Questions
What is Complaint #13375383 about?
Complaint #13375383 was filed against Citibank, N.A. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-05-06T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.