Mortgage -- Closing on a mortgage -- Complaint #13375181
Complaint Overview
Complaint ID: 13375181
Company: Comerica
Product: Mortgage
Sub-Product: Home equity loan or line of credit (HELOC)
Issue: Closing on a mortgage
Sub-Issue: Trying to communicate with the company to fix an issue with the loan closing
State: California
ZIP Code: 92880
Date Received: 2025-05-06T12:00:00-05:00
Date Sent to Company: 2025-05-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to escalate an ongoing issue regarding my request for a payoff statement. I am a XXXX XXXX XXXX, and I have been requesting this payoff information since the beginning of XXXX. Despite submitting the required documentation, including the trustee 's affidavit, death certificate, and the authorization form ( which names the trustee as the sole living relative ), my request is still being denied. This denial is in direct violation of the Consumers Act, and as this is a time-sensitive matter, I kindly request your immediate assistance. They are attempting to involve their attorneys, but I have been waiting for them to make contact with me without any response. I would greatly appreciate your prompt attention to this matter to avoid any further delays. Thank you for your understanding and assistance.
Frequently Asked Questions
What is Complaint #13375181 about?
Complaint #13375181 was filed against Comerica regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2025-05-06T12:00:00-05:00.
How did Comerica respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Comerica?
Yes, visit the Comerica company profile at readthecomplaint.com/company/comerica to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.