Credit card -- Other features, terms, or problems -- Complaint #13352233
Complaint Overview
Complaint ID: 13352233
Company: Synchrony Financial
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Privacy issues
State: Oregon
ZIP Code: 97219
Date Received: 2025-05-05T12:00:00-05:00
Date Sent to Company: 2025-07-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I reached out to XXXX because my interest rate is not listed on the account. I Messaged them asking if they could tell where in my account it lists the interest rates. They kept asking me to verify my account- however I did not want to verify my account since I was just seeking information. Where can I find my interest rates? The interest rates are not listed on our accounts and the only way to access the information is to reach out to customer service. It doesn't state this anywhere on their website, the carecredit paperwork or on their app. I have looked. Without verifying my account the customer rep for XXXX went into my account and shared with me my interest rate. This breached my account as I did not verify my account and actually refused to do so. I have screenshots of this whole situation. I am not ok with the fact that they breach my account and gave me info without me verifying my account.
Frequently Asked Questions
What is Complaint #13352233 about?
Complaint #13352233 was filed against Synchrony Financial regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2025-05-05T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.