Checking or savings account -- Problem caused by your funds being low -- Complaint #13351761
Complaint Overview
Complaint ID: 13351761
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem caused by your funds being low
Sub-Issue: Overdrafts and overdraft fees
State: Minnesota
ZIP Code: 55068
Date Received: 2025-05-05T12:00:00-05:00
Date Sent to Company: 2025-05-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
To Whom It May Concern : I am submitting a formal complaint regarding excessive and potentially abusive overdraft fees charged by JPMorgan Chase Bank, N.A., on my business checking account. On XX/XX/year>, Chase assessed XXXX ( XXXX ) overdraft fees of {$34.00} each on my account in a single day, totaling {$200.00}. According to Chase 's publicly stated overdraft policy for business accounts, the bank limits such fees to XXXX ( XXXX ) per business day, for a maximum daily total of {$100.00}. Despite this stated policy, I was charged double that maximum. I have attached my bank statement showing the fees charged and relevant screenshots for your review. I first submitted a complaint directly to Chase requesting a refund of the excess charges and an internal review of their overdraft fee practices. However, I believe this incident may reflect a broader issue affecting other consumers as well. I respectfully request that the CFPB investigate this matter and ensure that Chase is held accountable if it is found to be systematically overcharging customers in violation of its own policies and federal consumer protection standards. Thank you for your attention to this complaint. Sincerely, XXXX XXXX
Frequently Asked Questions
What is Complaint #13351761 about?
Complaint #13351761 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Problem caused by your funds being low. It was received by the CFPB on 2025-05-05T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.