Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #13313254
Complaint Overview
Complaint ID: 13313254
Company: Jpmorgan Chase & Co.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Missouri
ZIP Code: 63304
Date Received: 2025-05-02T12:00:00-05:00
Date Sent to Company: 2025-05-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Company : JPMorgan Chase Bank Product : Credit Card Issue : Charged-off account with no verification of insurance or tax recovery I am filing this complaint regarding a charge-off on my credit report for a JPMorgan Chase credit card account XXXX The reported amount is {$51000.00}. I have disputed this account with the credit bureaus and requested documentation proving the creditor has not received compensation through insurance or IRS tax benefits. According to Generally Accepted Accounting Principles and the Fair Credit Reporting Act, a creditor can not claim a loss via insurance or tax deduction and continue to report the full charge-off amount or pursue collection. Chase has not provided any verification, including insurance recovery documentation or IRS Form 1099-C. This may be an attempt at double recovery and a violation of my consumer rights under federal law. I am requesting that the CFPB investigate and require Chase to provide full disclosure or remove this charge-off entirely from all consumer reports.
Frequently Asked Questions
What is Complaint #13313254 about?
Complaint #13313254 was filed against Jpmorgan Chase & Co. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-05-02T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.