Credit card -- Problem with a purchase shown on your statement -- Complaint #13313167
Complaint Overview
Complaint ID: 13313167
Company: United Services Automobile Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Texas
ZIP Code: 78238
Date Received: 2025-05-02T12:00:00-05:00
Date Sent to Company: 2025-05-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
It started on XX/XX/XXXX with an unauthorized charge of {$34.00} on my debit card from XXXX XXXX. Then on XX/XX/XXXX my bank alerted me as a large transaction of {$810.00} was being charged on my credit card from XXXX, which was also fraudulent. Then on XX/XX/XXXX there was another XXXX XXXX charge for {$260.00} that was charged on my credit card. Then on XX/XX/XXXX there was a {$310.00} charge on my debit card from XXXX. Every time this had occurred I had to call the bank and report it as fraud as they had to cancel my cards and send me a new one, as this process has repeated itself a few times as this has made it hard for me to pay my bills. Then on XX/XX/XXXX USAA charged my checking account for {$86.00}, stating that this was not fraudulent when it was which was from XXXX XXXX. Then on XX/XX/XXXX USAA charged my credit card {$260.00} from the charge done on XX/XX/XXXX, also stating that this was not fraudulent when it was, but cited no evidence. I also have disputed this charge with my bank. Both the {$86.00} on my debit card as well as the {$260.00} was never resolved through multiple times I have disputed these charges.
Frequently Asked Questions
What is Complaint #13313167 about?
Complaint #13313167 was filed against United Services Automobile Association regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-05-02T12:00:00-05:00.
How did United Services Automobile Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against United Services Automobile Association?
Yes, visit the United Services Automobile Association company profile at readthecomplaint.com/company/united-services-automobile-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.