Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #13312862
Complaint Overview
Complaint ID: 13312862
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: California
ZIP Code: 91311
Date Received: 2025-05-02T12:00:00-05:00
Date Sent to Company: 2025-05-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, I sent {$7500.00} via XXXX from my Bank of America business account to a party who scammed me. The transaction was authorized, but I was deceived under false pretenses. I never received the product I paid for and have detailed text message records proving this was a scam. I reported this immediately to Bank of America and requested a reversal or refund. However, they denied my dispute, stating the transaction was authorized. While I understand Regulation E may not apply to business accounts, I believe Bank of America has a duty to investigate and protect customers from fraud involving their XXXX platform. I am requesting a full refund and an internal review of this case.
Frequently Asked Questions
What is Complaint #13312862 about?
Complaint #13312862 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-05-02T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.