Credit reporting or other personal consumer reports -- Improper use of your report -- Complaint #13301030

Bank of America Faces Scrutiny Over Unrecognized Credit Inquiries

Complaint Overview

Complaint ID: 13301030

Company: Bank Of America, National Association

Product: Credit reporting or other personal consumer reports

Sub-Product: Credit reporting

Issue: Improper use of your report

Sub-Issue: Credit inquiries on your report that you don't recognize

State: Connecticut

ZIP Code: 06002

Date Received: 2025-04-30T12:00:00-05:00

Date Sent to Company: 2025-05-02T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Referral

Risk Assessment

Risk Level: medium

The complaint suggests potential issues with how Bank of America handles credit inquiries, which could lead to regulatory scrutiny if systemic.

Consumer Sentiment: neutral

Topics: Credit reporting, Credit inquiries, Consumer protection

AI Analysis

CFPB complaint 13301030 was filed against BANK OF AMERICA, NATIONAL ASSOCIATION regarding Credit reporting or other personal consumer reports (Credit reporting), specifically about "Improper use of your report". A consumer filed a complaint against Bank of America regarding unrecognized credit inquiries on their report, which was closed with an explanation. The complaint was received on April 30, 2025 from Connecticut. The company responded with "Closed with explanation".

What You Should Do -- Consumer Action Plan

Consumers should regularly review their credit reports for unauthorized inquiries and dispute any inaccuracies promptly.

Legal Context & Consumer Protection Laws

The Fair Credit Reporting Act (FCRA) governs the accuracy and privacy of credit reports, including rules around credit inquiries.

Regulatory Insight

This case highlights the importance of robust internal controls for credit inquiry management to prevent consumer harm and regulatory action.

Resolution Likelihood

mixed

State-Specific Consumer Protections

The complaint originated in Connecticut, indicating a potential focus on consumer protection laws within that state.

Industry Comparison

This issue is common across the credit reporting industry, with many consumers experiencing unrecognized inquiries.

Related Issues

Frequently Asked Questions

What is CFPB complaint 13301030 about?

CFPB complaint 13301030 involves Credit reporting or other personal consumer reports (Credit reporting). The consumer reported an issue with "Improper use of your report", specifically "Credit inquiries on your report that you don't recognize". This complaint was filed against BANK OF AMERICA, NATIONAL ASSOCIATION on April 30, 2025.

Which company is complaint 13301030 filed against?

Complaint 13301030 was filed against BANK OF AMERICA, NATIONAL ASSOCIATION. You can view all complaints against this company on their profile page at /company/bank-of-america-national-association.

What was the company's response to complaint 13301030?

BANK OF AMERICA, NATIONAL ASSOCIATION responded with "Closed with explanation". The response was marked as timely by the CFPB.

When was complaint 13301030 filed?

Complaint 13301030 was received by the CFPB on April 30, 2025. It was sent to BANK OF AMERICA, NATIONAL ASSOCIATION on May 2, 2025.

What state was complaint 13301030 filed from?

Complaint 13301030 was filed from Connecticut. You can view all complaints from this state at /state/CT.

Was the consumer satisfied with the resolution of complaint 13301030?

Dispute information is not available for complaint 13301030.

What product category is complaint 13301030 about?

Complaint 13301030 is categorized under "Credit reporting or other personal consumer reports", specifically "Credit reporting". This is one of the product categories tracked by the CFPB.

How was complaint 13301030 submitted?

Complaint 13301030 was submitted via Referral. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.

What are the consumer's legal options for complaint 13301030?

The Fair Credit Reporting Act (FCRA) governs the accuracy and privacy of credit reports, including rules around credit inquiries. This relates to a Credit reporting or other personal consumer reports complaint against BANK OF AMERICA, NATIONAL ASSOCIATION involving "Improper use of your report".

How likely is complaint 13301030 to be resolved?

Resolution likelihood: mixed. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.

What does the risk level mean for complaint 13301030?

This complaint is rated as medium risk. The complaint suggests potential issues with how Bank of America handles credit inquiries, which could lead to regulatory scrutiny if systemic.

What regulatory actions apply to complaint 13301030?

This case highlights the importance of robust internal controls for credit inquiry management to prevent consumer harm and regulatory action. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit reporting or other personal consumer reports industry.

What should the consumer do about complaint 13301030?