Vehicle loan or lease -- Managing the loan or lease -- Complaint #13293035
Complaint Overview
Complaint ID: 13293035
Company: Jpmorgan Chase & Co.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Billing problem
State: Kentucky
ZIP Code: 40211
Date Received: 2025-05-01T12:00:00-05:00
Date Sent to Company: 2025-05-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On or about XX/XX/year>, I discovered discrepancies in the servicing and reporting of my XXXX XXXX account with JPMCB AUTO, which I believe constitute violations of my rights under 15 U.S.C. 1666, the Fair Credit Billing Act, and Regulation Z of the Truth in Lending Act ( 12 CFR 1026.41 & 1026.33 ). Despite making timely payments and adhering to my loan agreement, the creditor has : Misapplied payments or delayed crediting them, resulting in late fees and incorrect interest charges ; Reported negative information to consumer reporting agencies that does not accurately reflect my payment history or account standing ; Failed to provide accurate periodic billing statements or failed to properly respond to a qualified written dispute. I have attempted to resolve this issue directly with the creditor but received no meaningful correction. These errors have harmed my credit profile and financial standing. I request that the Consumer Financial Protection Bureau investigate this matter and ensure that the company is held accountable for any unlawful conduct. I also request that all credit reporting agencies remove any inaccurate or derogatory remarks resulting from these violations. I consent to publishing this description on consumerfinance.gov, with the understanding that personally identifiable information will be redacted, although my case may still be recognizable to some. This complaint is submitted in good faith to prevent further consumer harm and to seek compliance with federal law.
Frequently Asked Questions
What is Complaint #13293035 about?
Complaint #13293035 was filed against Jpmorgan Chase & Co. regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2025-05-01T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.