Debt collection -- Attempts to collect debt not owed -- Complaint #13292743
Complaint Overview
Complaint ID: 13292743
Company: Mohela
Product: Debt collection
Sub-Product: Federal student loan debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours
State: Wisconsin
ZIP Code: 54313
Date Received: 2025-05-01T12:00:00-05:00
Date Sent to Company: 2025-05-01T12:00:00-05:00
Company Response: Untimely response
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a student loan with Mohela. The first payment is not due until XX/XX/year>, yet they reported me to the credit bureau and I'm not in the default status yet the Mohela website notes it's deferred. Studentaid.gov notes its in default. This needs to come off my credit report. I've tried to call but everytime I do, I'm on hold for XXXX XXXX hr and I don't have time for this. They need to remove this from my credit report immediately.
Frequently Asked Questions
What is Complaint #13292743 about?
Complaint #13292743 was filed against Mohela regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2025-05-01T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Untimely response". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.