Student loan -- Dealing with your lender or servicer -- Complaint #13292699
Complaint Overview
Complaint ID: 13292699
Company: Maximus Federal Services, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Washington
ZIP Code: 98003
Date Received: 2025-05-01T12:00:00-05:00
Date Sent to Company: 2025-05-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This issue now requies CFPB intervention. The servicer says " Thank you for reaching out to the CFPB with your concerns regarding your student loan account. We have reviewed your account and confirmed that we do not have an application submitted by you for the XXXX on a XXXX XXXX ( XXXX ) program. We were unable to locate the conversation that you referenced ; however, if you provide additional information such as the date/time of the call, we would be pleased to review this further and provide feedback if needed. As stated above, we did not receive your application ; therefore, XXXX was not processed onto your account. Additionally, because an application was not received you were and are not eligible for the non-interest-bearing forbearance that is applied to accounts for the XXXX program. You are welcome to submit an Income-Driven Repayment ( IDR ) application for review on StudentAid.gov. Stay up-to-date on court actions affecting IDR plans by visiting https : //studentaid.gov/announcements-events/idr-court-actions. If you require additional assistance, our representatives are available by calling XXXXXXXX XXXX XXXX XXXX XXXX for a current listing of our hours. '' HOWEVER this is untrue. This company lies up and down to save money. I recorded the call they can not " locate '' which is a complete lie as I had the agent read back to me the call recording ID. AIDVANTAGE NEEDS TO SEND ME THESE CALLS BECAUSE I WAS GIVEN THE EXACT DATE AND TIME OF MY SAVE APPLICATION AND AIDVANTAGE REFUSES TO FOLLOW THE LAW. WHERE IS CFPB? I AM ACTUVELY BEING LIED TO AND CAN PROVE IT EASILY
Frequently Asked Questions
What is Complaint #13292699 about?
Complaint #13292699 was filed against Maximus Federal Services, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-05-01T12:00:00-05:00.
How did Maximus Federal Services, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Maximus Federal Services, INC.?
Yes, visit the Maximus Federal Services, INC. company profile at readthecomplaint.com/company/maximus-federal-services-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.