Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #13276977
GM Financial Accused of Reporting Incorrect Credit Information
Complaint Overview
Complaint ID: 13276977
Company: General Motors Financial Company, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: North Carolina
ZIP Code: 27377
Date Received: 2025-04-30T12:00:00-05:00
Date Sent to Company: 2025-04-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: medium
Incorrect account status on a credit report can negatively impact a consumer's credit score and ability to obtain future credit.
Consumer Sentiment: negative
Topics: Credit reporting, Incorrect information, Account status
AI Analysis
CFPB complaint 13276977 was filed against General Motors Financial Company, Inc. regarding Credit reporting or other personal consumer reports (Credit reporting), specifically about "Incorrect information on your report". A North Carolina consumer reported incorrect account status information on their credit report from General Motors Financial Company, Inc. The complaint was received on April 30, 2025 from North Carolina. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should regularly review their credit reports for accuracy and dispute any errors with the credit reporting agency and the creditor.
Legal Context & Consumer Protection Laws
The Fair Credit Reporting Act (FCRA) requires credit reporting agencies and furnishers of information to ensure the accuracy of consumer credit information.
Regulatory Insight
Furnishers like GM Financial are obligated to investigate disputes and correct any inaccuracies reported to credit bureaus.
Resolution Likelihood
likely
State-Specific Consumer Protections
In North Carolina, consumers have rights under state and federal law to ensure the accuracy of their credit information.
Industry Comparison
Disputes over incorrect account status are common in the credit reporting industry, affecting many consumers.
Related Issues
Frequently Asked Questions
What is CFPB complaint 13276977 about?
CFPB complaint 13276977 involves Credit reporting or other personal consumer reports (Credit reporting). The consumer reported an issue with "Incorrect information on your report", specifically "Account status incorrect". This complaint was filed against General Motors Financial Company, Inc. on April 30, 2025.
Which company is complaint 13276977 filed against?
Complaint 13276977 was filed against General Motors Financial Company, Inc.. You can view all complaints against this company on their profile page at /company/general-motors-financial-company-inc.
What was the company's response to complaint 13276977?
General Motors Financial Company, Inc. responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 13276977 filed?
Complaint 13276977 was received by the CFPB on April 30, 2025. It was sent to General Motors Financial Company, Inc. on April 30, 2025.
What state was complaint 13276977 filed from?
Complaint 13276977 was filed from North Carolina. You can view all complaints from this state at /state/NC.
Was the consumer satisfied with the resolution of complaint 13276977?
Dispute information is not available for complaint 13276977.
What product category is complaint 13276977 about?
Complaint 13276977 is categorized under "Credit reporting or other personal consumer reports", specifically "Credit reporting". This is one of the product categories tracked by the CFPB.
How was complaint 13276977 submitted?
Complaint 13276977 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 13276977?
The Fair Credit Reporting Act (FCRA) requires credit reporting agencies and furnishers of information to ensure the accuracy of consumer credit information. This relates to a Credit reporting or other personal consumer reports complaint against General Motors Financial Company, Inc. involving "Incorrect information on your report".
How likely is complaint 13276977 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 13276977?
This complaint is rated as medium risk. Incorrect account status on a credit report can negatively impact a consumer's credit score and ability to obtain future credit.
What regulatory actions apply to complaint 13276977?
Furnishers like GM Financial are obligated to investigate disputes and correct any inaccuracies reported to credit bureaus. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit reporting or other personal consumer reports industry.
What should the consumer do about complaint 13276977?
Consumers should regularly review their credit reports for accuracy and dispute any errors with the credit reporting agency and the creditor.
Are there state-specific protections for complaint 13276977?
In North Carolina, consumers have rights under state and federal law to ensure the accuracy of their credit information. This complaint was filed from North Carolina.
How does complaint 13276977 compare to industry norms?
Disputes over incorrect account status are common in the credit reporting industry, affecting many consumers.
What steps should a consumer take if they discover incorrect account status information on their credit report?
The consumer should first dispute the error directly with the credit reporting agency (e.g., Equifax, Experian, TransUnion) and also with the creditor that reported the information (General Motors Financial Company, Inc. in this case).
How long does a credit reporting agency have to investigate a dispute?
Under the FCRA, credit reporting agencies generally have 30 days (or 45 days if the consumer provides additional information after the initial submission) to investigate a dispute and respond.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.