Student loan -- Dealing with your lender or servicer -- Complaint #13271438
Complaint Overview
Complaint ID: 13271438
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: California
ZIP Code: 92335
Date Received: 2025-04-30T12:00:00-05:00
Date Sent to Company: 2025-04-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Mohela still has not processed my application for SAVE from XX/XX/XXXX. It is showing my application as in " process '' and so I am not supposed to be billed right now. I called Mohela and they said they would put me in forbearance and then put me in repayment and this is illegal. Also, they have my social security number and birth date wrong so I can not log into Mohela. Income-Driven Repayment ( IDR ) Plan Request In Review Date Submitted : XX/XX/XXXX Income-Driven Repayment ( IDR ) Plan Request In Review Date Submitted : XX/XX/XXXX See? I applied for SAVE specifically on the DEPT of EDUCATION 's website in XX/XX/XXXX and I had XXXX at the time. They never processed my application and then it went to Mohela and they also never processed my application. So I am being unfairly billed when neither student loan servicer processed my SAVE application. I am being illegally billed when I am supposed to be in forbearance until my application for IDR is processed. I want to be put in forbearance asap and I can not login to my Mohela account as they have the social security number and my DOB wrong and NOBODY EVER ANSWERS THE PHONE FOR MOHELA. I was on hold for 4 HOURS today and it hung up on me. I am tired of the illegal behavior of Mohela. They have never changed my IDR based on my income and keep billing me XXXX dollars even when my income changed drastically. Now they illegally took me out of forbearance and are billing me without processing me for the lowest payment on my new income which was XXXX. All of this is illegal. Status Tracker Application Created Completed on XX/XX/XXXX Application Submitted Completed on XX/XX/XXXX XXXX Application Review Submitted On XX/XX/XXXX Your loan servicer has received your application. Theyll start reviewing it, including any documentation of income provided, and will notify you once their review is completed. XXXX Application Processed
Frequently Asked Questions
What is Complaint #13271438 about?
Complaint #13271438 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-04-30T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.