Credit reporting or other personal consumer reports -- Problem with fraud alerts or security freezes -- Complaint #13271366
Complaint Overview
Complaint ID: 13271366
Company: Jpmorgan Chase & Co.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with fraud alerts or security freezes
State: Pennsylvania
ZIP Code: 19116
Date Received: 2025-04-30T12:00:00-05:00
Date Sent to Company: 2025-04-30T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I applied for a credit card with Chase and received a denial due to suspected fraud. I personally submitted the application and later confirmed my identity by calling Chase customer service. I applied again after the first denial and was rejected a second time, again without a clear explanation. According to XXXX XXXX, I was likely to be approved, so this situation is very confusing and frustrating. I would like CFPB to review this issue and help me obtain a detailed explanation from Chase and ensure my application was treated fairly.
Frequently Asked Questions
What is Complaint #13271366 about?
Complaint #13271366 was filed against Jpmorgan Chase & Co. regarding Credit reporting or other personal consumer reports specifically about Problem with fraud alerts or security freezes. It was received by the CFPB on 2025-04-30T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.