Checking or savings account -- Managing an account -- Complaint #13249730
Complaint Overview
Complaint ID: 13249730
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: New York
ZIP Code: 11204
Date Received: 2025-04-29T12:00:00-05:00
Date Sent to Company: 2025-04-29T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
XX/XX/year> I stopped a check. Check was then stolen & altered. Citibank XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX, locked XXXX accounts. XX/XX/year> new accts opened. XX/XX/year> Citibank locked XXXX newly created accounts. Citibank refuses to say why & what happened. Ive demanded all my money back to no avail. Citibank has repeatedly said accts are still under investigation. Citibank no longer wants to do business with you. Youll get a check in XXXXXXXX XXXX XXXX days. I have XXXX yr old mom & have to borrow money for food and to pay bills. Absolutely no reason for this lockdown and for holding my money hostage. * I cant access any account information. I get message account is not recognized. I dont know exactly how much $ is locked up and dont trust Citibank to release every penny that belongs to me.
Frequently Asked Questions
What is Complaint #13249730 about?
Complaint #13249730 was filed against Citibank, N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-04-29T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.