Credit reporting or other personal consumer reports -- Improper use of your report -- Complaint #13162189
Complaint Overview
Complaint ID: 13162189
Company: Federated Student Loan Services
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Improper use of your report
Sub-Issue: Reporting company used your report improperly
State: Georgia
ZIP Code: 30907
Date Received: 2025-04-23T12:00:00-05:00
Date Sent to Company: 2025-04-23T12:00:00-05:00
Company Response: Untimely response
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My personal and financial data was compromised violating FERPA. My privacy was exposed too XXXX XXXX and unauthorized individual and his employees which is a clear case of a data breach of my private sensitive information and violation. I request full cancellation of my student loan debt showing a balance of {$0.00} and payment history complete XXXX XXXX. These accounts shall be immediately cancelled showing an update. Under the XXXXramm Leach Bliley Act you have a right to opt out of getting your conpublic personal information with non affiliated party And in this situation my rights were violated under the FERPA ACT. They violated your rights bu not providing you with your opt out disclosure. Because as a consumer I have a right to Privacy and also have the right to opt out of getting my nonpublic personal information shared to NON Affilaled Third party persons or companies. 1. Privacy of Education Records - Schools can not disclose personally identifiable information ( PII ) from student records without written consent, except in specific legal circumstances. 2. Access to Records - Students ( over XXXX ) and parents ( for minors ) have the right to review and request corrections to their education records. 3. Control Over Information Sharing - Schools generally need student or parenta! consent before sharing records with third parties, except for certain exemptions ( e.g., government officials, school transfers, financial aid processing ). The violations include : Unauthorized access or sharing of student records. Failure to provide students access to their own records. Data breaches involving protected student information.
Frequently Asked Questions
What is Complaint #13162189 about?
Complaint #13162189 was filed against Federated Student Loan Services regarding Credit reporting or other personal consumer reports specifically about Improper use of your report. It was received by the CFPB on 2025-04-23T12:00:00-05:00.
How did Federated Student Loan Services respond to this complaint?
The company responded with: "Untimely response". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Federated Student Loan Services?
Yes, visit the Federated Student Loan Services company profile at readthecomplaint.com/company/federated-student-loan-services to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.