Credit card -- Problem when making payments -- Complaint #13147999
Complaint Overview
Complaint ID: 13147999
Company: Bank Of America, National Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Virginia
ZIP Code: 23464
Date Received: 2025-04-23T12:00:00-05:00
Date Sent to Company: 2025-04-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Somehow an auto payment was setup on the account without my knowledge or consent for the statement balance which doesn't make sense since the account was setup for a balance transfer with 0 % interest for 18 months. Clearly this hasn't worked out very well for me. XXXX, XXXX, XXXX, XXXX, and XXXX have incurred overdraft fees from XXXX XXXX due to insufficient funds... Now XXXX it went through but has caused other payments to bounce putting me into further hardship. I have made multiple calls about this the first time was in early XXXX and I was told it was resolved and wouldn't happen again. Now months later its continued. I will never be banking with BoA again that's for sure. Hours of poor customer service and being bounced around from department to department nobody seems to want to help.
Frequently Asked Questions
What is Complaint #13147999 about?
Complaint #13147999 was filed against Bank Of America, National Association regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2025-04-23T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.