Checking or savings account -- Managing an account -- Complaint #13147426
Complaint Overview
Complaint ID: 13147426
Company: Goldman Sachs Bank USA
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Pennsylvania
ZIP Code: 17050
Date Received: 2025-04-23T12:00:00-05:00
Date Sent to Company: 2025-04-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have an Apple Card through Goldman Sachs. I have had the card for several years. Nothing has changed for contact information in the account. I have {$60000.00} + in the savings account and I attempted to transfer this money to my XXXX XXXX Account. This occurred on approximately XX/XX/XXXX. It was denied and I was told to call them. I called them yesterday. They said the account is flagged to make sure I requested the withdrawal. I told them I did. They verified through my phone number ( sent a code ) and apologized. Told me I was verified and now told me to try again. I hung up and tried again. Today I got a message that it was denied again. I called again today, and after an hour on the phone, being transferred and put on hold. They tell me my phone number in their computer isn't registered to me alone?? I said " so I haven't changed anything for years, and I was able to deposit money no issue, but all of a sudden when I want to withdrawal you have an issue with it? '' They could not give me any answers and said they would issue a case number to have it looked into. The case number they provided is XXXX. Again -- for years no issue with my contact number, or any issue with spending etc. But now when I want to withdraw my money I can not. They come up with some reason with no explanation. I am aware this is not a first for Goldman Sachs Apple Card and savings issues. I am hoping to get some help resolving this. Thank you.
Frequently Asked Questions
What is Complaint #13147426 about?
Complaint #13147426 was filed against Goldman Sachs Bank USA regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-04-23T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.