Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #13066093
Complaint Overview
Complaint ID: 13066093
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Money was not available when promised
ZIP Code: XXXXX
Date Received: 2025-04-18T12:00:00-05:00
Date Sent to Company: 2025-04-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Chase Bank froze my personal account over XXXX months ago and has refused to release my funds or give a clear explanation. I deposited XXXX into my savings account and another XXXX into my checking account. In addition, I received XXXX from a personal contact and XXXX from XXXX, which is a third-party processor affiliated with XXXX. However, only the XXXX appears as available, while the rest of the funds are missing or frozen. Ive contacted Chase multiple times over the past XXXX months, requesting a real update or the opportunity to speak to a manager or the relevant team, and Ive only received generic template replies. No actual reason has been provided, no timeline has been offered, and I have no access to my own funds. These funds represent a mix of personal savings and income from side projects, and I am experiencing real financial stress and emotional anxiety due to this situation. I am asking for your help to force Chase to provide a real explanation and return access to my money as soon as possible.
Frequently Asked Questions
What is Complaint #13066093 about?
Complaint #13066093 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2025-04-18T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.