Mortgage -- Closing on a mortgage -- Complaint #13065774
Complaint Overview
Complaint ID: 13065774
Company: Carrington Mortgage Services, LLC
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Closing on a mortgage
Sub-Issue: Fees or costs after closing
State: Illinois
ZIP Code: 60062
Date Received: 2025-04-18T12:00:00-05:00
Date Sent to Company: 2025-04-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I got a HUD loan and they paid my mortgage company which is Carrington mortgage. Carrighton mortgage says they did not receive payments from HUD when they did and I have the receipts. They refuse to help me at all and say I can not dispute these charges equal to over XXXX XXXX. They then sold my mortgage from Carrington mortgage California to a branch in Indiana after I asked them to help fix these charges. They are claiming they never got paid by HUD and kept charging my mortgage loan.
Frequently Asked Questions
What is Complaint #13065774 about?
Complaint #13065774 was filed against Carrington Mortgage Services, LLC regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2025-04-18T12:00:00-05:00.
How did Carrington Mortgage Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Carrington Mortgage Services, LLC?
Yes, visit the Carrington Mortgage Services, LLC company profile at readthecomplaint.com/company/carrington-mortgage-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.