Checking or savings account -- Closing an account -- Complaint #13065727

Complaint Overview

Complaint ID: 13065727

Company: Jpmorgan Chase & Co.

Product: Checking or savings account

Sub-Product: Checking account

Issue: Closing an account

Sub-Issue: Funds not received from closed account

State: California

ZIP Code: 92508

Date Received: 2025-04-18T12:00:00-05:00

Date Sent to Company: 2025-04-18T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

I had private client bank accounts with chase until yesterday. ( XXXX business account for my XXXX XXXX and XXXX accounts for my daughters under chase with debit card for my daughters and one saving account for my daughter and 3 checking and saving accounts for myself, my daughter saving account was receiving direct deposit from XXXX XXXX for my daughter 's work as a part time XXXX XXXX and her checking account had a debit card with secure pin.It was a privillage card under my private accounts. On XX/XX/XXXX someone took my daughter chase debit card from her purse in XXXX locker with some cash, and used debit card within 2-3 hours, same day, 11 times. ( 8 times uber rides and 2 times ATM credits and one times XXXX XXXX .she had chase app but she was not able to find close button card on APP. She called me after work, I came and picked her up and we called chase and reported it to the chase, ( per chase it was a recorded call ) .I asked them how a debit card with a secure pin can be used on an ATM.They asked my daughter if she had written her pin on the card and she said no and she never share it with anyone. They were not happy about it but she received all the amount that were taken from her checking account back to her account and chase refunded her. they send her a new debit card ( under her chase account ). few days later, I went to Chase bank as on my private client account they had bounced a check twice although I had put check for XXXX dollars and has transferred XXXX dollars from another account.When I told them that this is not good customer service, chase branch said I can close my accounts.On Monday XX/XX/XXXX, I took my daughter to chase branch to have her activate her new debit and change her pin for security.the chase informed us the all accounts is closed and we can receive cash available on our accounts. on XX/XX/XXXX I received e. mails, that all acconts are closed secondary to fraud on XX/XX/XXXX we decided to get all cash in our accounts, and put the cash in another bank and follow as the chase requested. My daughter got her money from her saving and checking and the chase told us her direct deposit will go back to XXXX on Thursday and she needs to talk with XXXX about her paycheck. I did not have my ID, later on XX/XX/XXXX when I brought my ID and chase debit cards to get my money in chase bank and told banker that, I want to close all my accounts and get cash, two security asked me to leave.I left immediately. I went on XX/XX/XXXX to another chase branch and was told all money in my accounts will be sent with checks in 10 business days and I can not close my accounts now and get my cash out of my accounts and I need to wait. Also I was not able to see any of my accounts information on chase.com ( I am able to sign but do not see my accounts, only one credit card I have ). I called the chase and chase said they want to terminate all relationship secondary to fraud.Although we were subject to withdrawal of money with fraud by someone else, chase had decided to terminate relationship with us. my debit card was used by someone who stole it and used it 11 times and the chase bounced my check while the transfer of money from one account to another of my account was not done. the chase bank treated me unfair, maybe because I asked them how we can not close a debit card on chase app or on chase .com under our accounts while other bank has switch off button on our account website, or why a debit card used in an ATM ( as a debit card has a pin and can not be used on an ATM automatically like a credit card ) .the chase never responded to us and now terminated all my accounts and my daughter accounts with mistreating us.

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This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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