Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #13009983
Complaint Overview
Complaint ID: 13009983
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
ZIP Code: XXXXX
Date Received: 2025-04-15T12:00:00-05:00
Date Sent to Company: 2025-04-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, I initiated a XXXX wire transfer from my XXXX account in the United States. Due to an error in the recipient details, the funds were mistakenly sent directly to the intermediary bank account at JP Morgan Chase, instead of reaching the intended recipients bank account in XXXX. As a result, the funds are now stuck with JP Morgan Chase the intermediary bank and have not reached the final beneficiary. XXXX has confirmed that the transfer was processed and provided me with a transfer receipt and trace ID : XXXX. Over XXXX days ago, XXXX submitted a formal recall request to JP Morgan Chase to retrieve the funds. However, JP Morgan has not responded to the recall or taken any action to release or return the money. I also attempted to contact JP Morgan Chase directly by phone, but I was told they could not help me since I am not their customer. XXXX has since closed the recall case, saying there is nothing further they can do. I am now left without access to the funds, and the money has been missing for over XXXX days. I am requesting that JP Morgan Chase investigate the situation and take action to return the funds, or at minimum provide a status update on the payment they are currently holding. Attached you can find the invoice with the intended recipient information, wire transfer confirmation with trace id from XXXX, communication with XXXX regarding the recall request and a signed refund agreement from the final recipient in case they do receive the money.
Frequently Asked Questions
What is Complaint #13009983 about?
Complaint #13009983 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2025-04-15T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.