Credit card -- Problem with a purchase shown on your statement -- Complaint #12950149
Complaint Overview
Complaint ID: 12950149
Company: Goldman Sachs Bank USA
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: California
ZIP Code: 91344
Date Received: 2025-04-11T12:00:00-05:00
Date Sent to Company: 2025-04-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My cards including my wallet and my phone was lost and stolen along with my cell phone being lost on different occasions and I have disputed this transaction with Goldman Saks apple card and they are denying my claim. They stated i need to send proof that my cell phone was lost and i contacted asurion my phone insurance agency that sent me my new phone and they provided proof to me that my cell phone was lost and goldman saks apple card also wanted a police report for the lost cards which i sent to them from the XXXX XXXX police department and they said we need those documents to proceed with the claim and close it out on my favor which i have sent to them and they are still denying my 3 claims that i have with them. See attached police report and the asurion document as proof that my cell phone was lost and replaced along with the police report. They are falsely holding me liable for these 3 fraud transactions that were done on my card On different occasions. See attached please. Claim numbers in question and amounts in question are as followed. ( XXXX {$1700.00}, XXXX {$5200.00}, XXXX {$2600.00} ) I have legal proof from XXXX along with asurion and they are holding me liable for these 3 transactions that i did not authorize or allow anyone to make. They are making me pay for these fraud transactions when by law i should not be liable for transactions i did not make nor authorize
Frequently Asked Questions
What is Complaint #12950149 about?
Complaint #12950149 was filed against Goldman Sachs Bank USA regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-04-11T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.