Checking or savings account -- Closing an account -- Complaint #12950059
Complaint Overview
Complaint ID: 12950059
Company: Fidelity National Information Services, INC. (Fnis)
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: New York
ZIP Code: 11101
Date Received: 2025-04-11T12:00:00-05:00
Date Sent to Company: 2025-04-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX Ny XXXX XXXX XXXX XX/XX/XXXX Chex Systems , Inc . Attn : Consumer Relations XXXX XXXX XXXX XXXX, MN XXXX Subject : Dispute of Reported Information Dear Consumer Relations, I am writing to formally dispute the accuracy of the information reported on my Chex Systems consumer report associated with my Consumer ID. I have reviewed my report and found several accounts that I believe are not mine. The specific accounts I am disputing are : 1. Account from XXXX XXXX XXXX - Reported Name : XXXX XXXX - Reported Address : XXXX XXXX XXXX XXXX XXXX, XXXX, TX XXXX - Date of Closure : XX/XX/XXXX - Original Charge Off Amount : {$920.00} account # XXXX I request that you provide documentation proving that these accounts are indeed mine. Under the Fair Credit Reporting Act, I have the right to dispute inaccurate information, and I am requesting that you send me proof of these accounts within 7 days of receiving this letter. If you are unable to provide such documentation, I request that you delete these accounts from my report. Please send your response to my address listed above. Thank you for your prompt attention to this matter sincerely XXXX XXXX
Frequently Asked Questions
What is Complaint #12950059 about?
Complaint #12950059 was filed against Fidelity National Information Services, INC. (Fnis) regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-04-11T12:00:00-05:00.
How did Fidelity National Information Services, INC. (Fnis) respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Fidelity National Information Services, INC. (Fnis)?
Yes, visit the Fidelity National Information Services, INC. (Fnis) company profile at readthecomplaint.com/company/fidelity-national-information-services-inc-fnis to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.