Credit card -- Problem with a purchase shown on your statement -- Complaint #12933897
Bank of America Credit Card Dispute Closed Without Resolution
Complaint Overview
Complaint ID: 12933897
Company: Bank Of America, National Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Missouri
ZIP Code: 64055
Date Received: 2025-03-31T12:00:00-05:00
Date Sent to Company: 2025-04-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Referral
Risk Assessment
Risk Level: medium
The consumer's claim of an unauthorized charge was closed with an explanation, suggesting the bank may have provided evidence or a reason for the charge that the consumer found unsatisfactory or insufficient.
Consumer Sentiment: negative
Topics: credit card, unauthorized charge, billing dispute
AI Analysis
CFPB complaint 12933897 was filed against BANK OF AMERICA, NATIONAL ASSOCIATION regarding Credit card (General-purpose credit card or charge card), specifically about "Problem with a purchase shown on your statement". A consumer reported being charged for a purchase they did not make on their Bank of America credit card, and the issue was closed with an explanation. The complaint was received on March 31, 2025 from Missouri. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should meticulously review their statements for any unfamiliar charges and promptly dispute them, providing clear evidence of non-purchase.
Legal Context & Consumer Protection Laws
The Fair Credit Billing Act (FCBA) provides consumers with rights to dispute billing errors, including unauthorized charges, on their credit card statements.
Regulatory Insight
The 'Closed with explanation' status often indicates the bank investigated and provided a rationale, but it doesn't necessarily mean the consumer's dispute was fully resolved to their satisfaction.
Resolution Likelihood
mixed
State-Specific Consumer Protections
Missouri consumers are subject to federal credit reporting laws, with no specific state laws overriding the FCBA for credit card disputes.
Industry Comparison
Disputes over unauthorized charges are common across all credit card issuers, with resolution varying based on the bank's investigation and the evidence provided.
Related Issues
Frequently Asked Questions
What is CFPB complaint 12933897 about?
CFPB complaint 12933897 involves Credit card (General-purpose credit card or charge card). The consumer reported an issue with "Problem with a purchase shown on your statement", specifically "Card was charged for something you did not purchase with the card". This complaint was filed against BANK OF AMERICA, NATIONAL ASSOCIATION on March 31, 2025.
Which company is complaint 12933897 filed against?
Complaint 12933897 was filed against BANK OF AMERICA, NATIONAL ASSOCIATION. You can view all complaints against this company on their profile page at /company/bank-of-america-national-association.
What was the company's response to complaint 12933897?
BANK OF AMERICA, NATIONAL ASSOCIATION responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 12933897 filed?
Complaint 12933897 was received by the CFPB on March 31, 2025. It was sent to BANK OF AMERICA, NATIONAL ASSOCIATION on April 1, 2025.
What state was complaint 12933897 filed from?
Complaint 12933897 was filed from Missouri. You can view all complaints from this state at /state/MO.
Was the consumer satisfied with the resolution of complaint 12933897?
Dispute information is not available for complaint 12933897.
What product category is complaint 12933897 about?
Complaint 12933897 is categorized under "Credit card", specifically "General-purpose credit card or charge card". This is one of the product categories tracked by the CFPB.
How was complaint 12933897 submitted?
Complaint 12933897 was submitted via Referral. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 12933897?
The Fair Credit Billing Act (FCBA) provides consumers with rights to dispute billing errors, including unauthorized charges, on their credit card statements. This relates to a Credit card complaint against BANK OF AMERICA, NATIONAL ASSOCIATION involving "Problem with a purchase shown on your statement".
How likely is complaint 12933897 to be resolved?
Resolution likelihood: mixed. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 12933897?
This complaint is rated as medium risk. The consumer's claim of an unauthorized charge was closed with an explanation, suggesting the bank may have provided evidence or a reason for the charge that the consumer found unsatisfactory or insufficient.
What regulatory actions apply to complaint 12933897?
The 'Closed with explanation' status often indicates the bank investigated and provided a rationale, but it doesn't necessarily mean the consumer's dispute was fully resolved to their satisfaction. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit card industry.
What should the consumer do about complaint 12933897?
Consumers should meticulously review their statements for any unfamiliar charges and promptly dispute them, providing clear evidence of non-purchase.
Are there state-specific protections for complaint 12933897?
Missouri consumers are subject to federal credit reporting laws, with no specific state laws overriding the FCBA for credit card disputes. This complaint was filed from Missouri.
How does complaint 12933897 compare to industry norms?
Disputes over unauthorized charges are common across all credit card issuers, with resolution varying based on the bank's investigation and the evidence provided.
What specific explanation did Bank of America provide for the charge?
The explanation is not detailed in the provided data, but it typically involves the bank's findings from their investigation, potentially including merchant verification or transaction details.
What steps can the consumer take if they disagree with the explanation?
The consumer could escalate the dispute internally with the bank, file a complaint with the CFPB, or potentially pursue legal action if the amount is significant and they have strong evidence.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.