Checking or savings account -- Managing an account -- Complaint #12848352
Complaint Overview
Complaint ID: 12848352
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Georgia
ZIP Code: 310XX
Date Received: 2025-04-06T12:00:00-05:00
Date Sent to Company: 2025-04-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Deposited a personal check from an employer an 11 day hold was placed on the check. I called the next day to see if they could remove the hold as I was on the phone they froze my account and said the check was fraudulent and they needed to verify with the check issuer that they wrote it. I gave them the check issuer phone number and they said that they couldnt make contact due to the number not being registered to the check issuer it was registered to his wife instead. After explaining this she called him anyway and verified everything told him everything was good then 5 minutes later took me off hold and told me she was unaware the number was not registered to him. I called again to see what other route I could take to verify or when the check would be returned to the issuer and they told me it wasnt a fraudulent check and the money would not be returned after they closed the account and they would hold the money for 3-5 years or untill the check was verified. The check has been cleared through the issuers bank and they cant stop pay because have already cleared the check on there end also but have left my account frozen
Frequently Asked Questions
What is Complaint #12848352 about?
Complaint #12848352 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-04-06T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.