Credit card -- Incorrect information on your report -- Complaint #12847801
Complaint Overview
Complaint ID: 12847801
Company: Keycorp
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Vermont
ZIP Code: 054XX
Date Received: 2025-04-06T12:00:00-05:00
Date Sent to Company: 2025-04-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Paid in full credit account closed by bank, now listed as derogatory despite no charge-off or collections. Derogatory status misrepresents account. Prior dispute ignored relevant context. Requesting removal or correction.This account was closed by the grantor, but the history does not reflect the overall positive standing. The account had consistent payments for nearly two years and was never charged off or sent to third-party collections. Overpayments were made, and I am requesting an investigation to correct or remove the derogatory status due to incomplete and misleading reporting.
Frequently Asked Questions
What is Complaint #12847801 about?
Complaint #12847801 was filed against Keycorp regarding Credit card specifically about Incorrect information on your report. It was received by the CFPB on 2025-04-06T12:00:00-05:00.
How did Keycorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Keycorp?
Yes, visit the Keycorp company profile at readthecomplaint.com/company/keycorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.