Prepaid card -- Problem getting a card or closing an account -- Complaint #12790598
Complaint Overview
Complaint ID: 12790598
Company: Blackhawk Network Holdings INC.
Product: Prepaid card
Sub-Product: Gift card
Issue: Problem getting a card or closing an account
Sub-Issue: Trouble getting a working replacement card
ZIP Code: XXXXX
Date Received: 2025-04-01T12:00:00-05:00
Date Sent to Company: 2025-04-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I called today, XX/XX/year>, to check why the card had not been received and was surprised to learn that my case had been reversed and was now considered unresolved, with no coverage for my lost funds. After a lengthy discussion with the agent and their supervisor, I informed them that if the issue was not rectified, I would contact Federal Trade Commission ( FTC.GOV ), the XXXX XXXX XXXX XXXX XXXX, and the XXXX XXXX XXXX,, as their handling of the situation seemed inappropriate. I have opened a dispute with the Consumer Financial Protection Bureau to give XXXX XXXX XXXX final opportunity to address this matter. I will attach a copy of the resolution email and expect prompt action. Do not play nasty games with me.
Frequently Asked Questions
What is Complaint #12790598 about?
Complaint #12790598 was filed against Blackhawk Network Holdings INC. regarding Prepaid card specifically about Problem getting a card or closing an account. It was received by the CFPB on 2025-04-01T12:00:00-05:00.
How did Blackhawk Network Holdings INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Blackhawk Network Holdings INC.?
Yes, visit the Blackhawk Network Holdings INC. company profile at readthecomplaint.com/company/blackhawk-network-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.