Credit card -- Problem with a purchase shown on your statement -- Complaint #12734586
Complaint Overview
Complaint ID: 12734586
Company: Goldman Sachs Bank USA
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 94536
Date Received: 2025-03-30T12:00:00-05:00
Date Sent to Company: 2025-03-30T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing a complaint regarding a misleading product purchase through XXXX and am requesting a full refund for the XXXX XXXX XXXX I purchased. Additionally, I have disputed this charge with Apple Card, but they continue to provide generic, automated responses rather than addressing the core issue. I purchased the XXXXXXXX XXXX XXXX for {$650.00} on XX/XX/XXXX, based on the listing on XXXX website, which explicitly advertised multiple attractions, including " XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, '' as part of the pass benefits. However, when I attempted to use the pass at the XX/XX/XXXX site, I was informed that they do not accept the XXXX XXXX XXXX. This information is also confirmed on the official website of the museum ( please see the attached XX/XX/XXXX XXXX & XXXX ). Since the pass does not provide access to the advertised attractions, it fails to meet its intended purpose as outlined on XXXX platform. I initially contacted XXXX for a refund but received no response. When I followed up by phone, I was informed that the pass is non-refundable. I subsequently raised a dispute with XXXX, but they have failed to properly review the issue and continue to provide standard, template responses. This situation is comparable to purchasing apples based on an advertisement, only to receive oranges instead. Since I have not used the pass for any attraction, it remains in brand-new condition, and I am simply returning the " orange '' that was misrepresented as an " apple '' in the advertisement. Therefore, I am requesting a full refund for the pass. I urge you to review this matter and take appropriate action to ensure a resolution. Please let me know if any additional information is required. I appreciate your prompt attention to this issue.
Frequently Asked Questions
What is Complaint #12734586 about?
Complaint #12734586 was filed against Goldman Sachs Bank USA regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-03-30T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.