Credit card -- Other features, terms, or problems -- Complaint #12733796
Complaint Overview
Complaint ID: 12733796
Company: Bank Of America, National Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with customer service
State: New Jersey
ZIP Code: 07410
Date Received: 2025-03-30T12:00:00-05:00
Date Sent to Company: 2025-03-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I used my Bank of America XXXX XXXX XXXX XXXX card ending in XXXX to XXXX XXXX XXXX from XXXX to XXXX for XXXX XXXX XXXX XXXXXXXX child ( XXXX XXXX and XXXX XXXX XXXX on XX/XX/year>, using XXXX premium rewards points ( Air Order ID : XXXX ). Official complaint number registered with Bank of America is XXXX Due to a national emergency declared by the president of XXXX, I was unable to travel to XXXX and therefore could not take the connecting flight to XXXX. All my other bookings including international flights and hotel reservations were successfully refunded by their respective providers due to this exceptional situation. However, Bank of Americas travel desk struggled to assist with the refund or modification, despite me calling XXXX to XXXX times. XXXX XXXX directed me to the Bank of America travel desk, but Bank of America never facilitated that communication and kept citing the need for a waiver ID from XXXX, which they never obtained. Everytime, they tried to give different resolutions just to delay the processs This experience was frustrating and unprofessional, especially during a government-declared emergency. I am requesting a full refund or reinstatement of the XXXX points used for this booking.
Frequently Asked Questions
What is Complaint #12733796 about?
Complaint #12733796 was filed against Bank Of America, National Association regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2025-03-30T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.