Credit card -- Fees or interest -- Complaint #12726672
Complaint Overview
Complaint ID: 12726672
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Charged too much interest
State: Colorado
ZIP Code: 80123
Date Received: 2025-03-29T12:00:00-05:00
Date Sent to Company: 2025-03-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
On my XXXX bill I have XXXX interest charges. XXXX for {$1.00} interest based on an average daily balance of {$110.00} at 20.24 % and a second for {$9.00} interest based on an average daily balance of {$1200.00} at 9.99 %. I believe both of these work out to a 28 day period. I called the Citi credit card customer help line ( XXXX ) on XX/XX/XXXX at approximately XXXX pm requesting the detail mathematical calculation of these XXXX average daily balances that are used to calculate these XXXX interest charges. The initial Citi responder indicated Citi could not provide the detail calculation of these XXXX average daily balances, either by email or mail. I asked for a supervisor. XXXX XXXX XXXX XXXX # XXXX of the Arizona area ) also stated that Citi was unable to provide the detail calculation of the XXXX average daily balances used to calculate the XXXX interest charges. So, it is left to the credit card holder to verify the correctness of the calculation. I do not believe that this is correct. Since Citi is charging me the interest, they should be able, upon my request, to substantiate the charge in detail and not just provide an oral definition of how to calculate interest.
Frequently Asked Questions
What is Complaint #12726672 about?
Complaint #12726672 was filed against Citibank, N.A. regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2025-03-29T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.