Credit card -- Problem with a purchase shown on your statement -- Complaint #12719015
Complaint Overview
Complaint ID: 12719015
Company: U.S. Bancorp
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Florida
ZIP Code: XXXXX
Date Received: 2025-03-28T12:00:00-05:00
Date Sent to Company: 2025-03-28T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We purchased a Pursonic electric toothbrush on XX/XX/year> via the online website XXXX XXXX XXXX with our USBank XXXX. Upon receipt on XX/XX/year> we noticed the electric toothbrush would not power up and would not hold a charge. The Pursonic electric toothbrush was defective/damaged. We spoke with Pursonic customer service about the defective/damaged electric toothbrush and they advised us we was a 30 day guarantee on the electric toothbrush from the day we received it ( XX/XX/year> ). We mailed back the defective/damaged XXXX XXXX toothbrush via UPS tracking XXXX XXXX and it was signed for by XXXX on Tuesday, XX/XX/year> at XXXX West XXXX XXXX, New York XXXX New York XXXX XXXX We disputed the {$53.00} charge directly with USBank since we have been unable to successfully get a refund processed from XXXX. We filed disputes regarding the {$53.00} Pursonic charge with USBank on XX/XX/year>, XXXX via Customer Service Representative XXXX and on XXXX via Customer Service Representative XXXX. Each time the dispute case XXXX XXXX does not actively pursue a refund as requested each time. Very frustrating. We are very dissatisfied with USBank 's handling of our dispute with XXXX. We are due a {$53.00} Pursonic credit on our USBank XXXX.
Frequently Asked Questions
What is Complaint #12719015 about?
Complaint #12719015 was filed against U.S. Bancorp regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-03-28T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.