Credit card -- Problem with a purchase shown on your statement -- Complaint #12659805
Complaint Overview
Complaint ID: 12659805
Company: Bank Of America, National Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Connecticut
ZIP Code: XXXXX
Date Received: 2025-03-24T12:00:00-05:00
Date Sent to Company: 2025-03-24T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
XXXX XXXX XXXX, {$69000.00} was withdrawn from XXXX XXXX in XXXX different transactions. No $ was ever sent to XXXX for the cruise resulting in the credit of {$69000.00}. I have spent many hours on the phone trying to get this resolved with Bank of America to no avail. Below is the XXXX XXXX XXXXXXXX recommendation. It was a pleasure speaking with you today. As mentioned, here is the referrer for the Consumer Financial Protection Bureau ( CFPB ). The case number is XXXX. If you have any questions or need any further clarification, please do not hesitate to contact us via email or phone. Regards, XXXX XXXX
Frequently Asked Questions
What is Complaint #12659805 about?
Complaint #12659805 was filed against Bank Of America, National Association regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-03-24T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.